Intercom Outage

Incident Report for Mode

Resolved

We have resolved the issue and are resuming normal operations. There may be a delay as we continue to work through the backlog. Please reach out to your Account Team to raise any priority issues rather than raising additional tickets. Thank you for your patience.

Posted Oct 03, 2024 - 11:09 PDT

Investigating

We are still receiving tickets but the Support Team is intermittently unable to access Intercom at this time. Please reach out to your Account Team to raise any priority issues, and they will alert us directly. We will resume operations for existing and new tickets in Intercom as soon as possible.

Posted Oct 03, 2024 - 09:38 PDT

This incident affected: Ticketing System - Intercom.