All Systems Operational
Uptime over the past 90 days. View historical uptime.
Site and API ? Operational
Data Source Connectivity - Direct Connect ? Operational
Data Source Connectivity - Bridge ? Operational
Notebooks: Python & R ? Operational
Report Run Scheduler ? Operational
Reports and Dashboards ? Operational
Visual Explorer ? Operational
SQL Editor ? Operational
Third Party Dependency ? Operational
Ticketing System - Intercom ? Operational
90 days ago
99.97 % uptime
Today
Discovery Database Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 5, 2024

No incidents reported today.

Oct 4, 2024

No incidents reported.

Oct 3, 2024
Intercom Outage
Resolved - We have resolved the issue and are resuming normal operations. There may be a delay as we continue to work through the backlog. Please reach out to your Account Team to raise any priority issues rather than raising additional tickets. Thank you for your patience.
Oct 3, 11:09 PDT
Investigating - We are still receiving tickets but the Support Team is intermittently unable to access Intercom at this time. Please reach out to your Account Team to raise any priority issues, and they will alert us directly. We will resume operations for existing and new tickets in Intercom as soon as possible.
Oct 3, 09:38 PDT
Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

Sep 30, 2024
Community Workspace Reports Unavailable
Resolved - This incident has been resolved.
Sep 30, 10:12 PDT
Identified - The issue has been identified and a fix is being implemented.
Sep 30, 08:10 PDT
Investigating - We are currently experiencing issues with Community workspace reports, preventing users from loading or viewing any reports, including SQL Tutorial answers. This is affecting only the Community workspace.

Our team is investigating and working on a resolution. Thank you for your patience!
Sep 30, 05:36 PDT
Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024

No incidents reported.

Sep 25, 2024
AWS Degraded Performance
Resolved - Between 12:45 PM PDT and 1:56 PM PDT, AWS currently experienced degraded performance in the US-WEST-2 (Oregon) Region. Some users in Mode may have experienced slight delays using the product, including Scheduled Report Runs. AWS has marked this as resolved.

https://health.aws.amazon.com/health/status
Per AWS:

[RESOLVED] Increased Latencies and Errors
Sep 25 2:15 PM PDT Between 12:45 PM and 1:56PM PDT customers experienced elevated latency and errors for multiple AWS APIs in the US-WEST-2 (Oregon) Region. We have identified the root cause of this issue and have mitigated the impact. All APIs are now operating normally.

Sep 25 2:05 PM PDT Beginning at 12:40 PM PDT customers began to experience elevated latency and errors across multiple service APIs in the US-WEST-2 (Oregon) Region. The issue is with a subsystem that handles requests for authentication and authorization, which is causing the impact. Engineers have identified the root cause and are actively working towards mitigation. We will post another update in at most 30 minutes.
Sep 25, 12:30 PDT
Sep 24, 2024

No incidents reported.

Sep 23, 2024

No incidents reported.

Sep 22, 2024

No incidents reported.

Sep 21, 2024

No incidents reported.

← Incident History Powered by Atlassian Statuspage